Delivery

Delivery update (24/02/17): due to the current adverse weather conditions, some deliveries may be delayed. There are currently 18 flood alerts in place across the UK, 5 alerts for snow and 8 for gale force winds. Please allow an extra couple of days for your delivery to arrive.

 

Delivery Times and Charges

Standard Delivery (3-5 working days) UK Mainland delivery (excluding NI and the Highlands) - £3.99 or FREE when you spend over £50.

Express Delivery (guaranteed next working day) UK Mainland delivery - £7.99 (orders must be received before 2pm and is valid Monday-Friday only; orders placed on a Friday using this service will be delivered the following Monday).

Whilst we can provide tracking details for deliveries we cannot be held liable for any loss resulting from non delivery or late delivery. If you require an express service then please select our "Next working day" option before 1pm.

We use the CollectPlus as our delivery partner. With thousands of parcel stores across the UK, CollectPlus is a convenient and easy to use parcel delivery and returns service. You can track your parcels via www.collectplus.co.uk or by clicking the link in your confirmation email. Any feedback on CollectPlus is greatly appreciated and you can leave a review for their services here 

Collect Plus Logo

 

Click & Collect

You can now collect your order in store for FREE, just select "store collection" at step two of the checkout process in the delivery preference box. We will send you an email confirmation when your order is ready for collection.

 

International Shipping

Standard Delivery (5 - 7 working days) Europe - £7.99.

Standard Delivery (7 - 10 working days) rest of the world - £20.

Please note that some items may be prohibited; please contact us if you have any queries.

 

Minimum Order Value

Please note that we have a minimum order value of £10 before we despatch, this also applies to 'click and collect' orders.

  

Can I choose a different delivery address to the billing address?

Yes, it is possible as long as you have ordered from us on a previous occasion. To prevent fraud, we do not allow delivery to a different address for a first order. 

When checking out please fill in the first address for delivery. This is automatically copied to the billing address on the second page so just edit this to the correct billing address.

  

More Contact and Help

Narborough Hall's friendly team can be contacted below or by telephone between 9am and 5.30pm Monday-Friday on 0116 286 6885 (option 3) for help with any query.

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