Delivery

Standard Delivery

Our standard delivery service is just £3.99 or free if you spend £49.99 or more.

  • Our standard delivery service is via Royal Mail.
  • The majority of orders are dispatched within 1 day of the order being placed (excluding weekends and public holidays).
  • Delivery estimates are between 2 and 4 days (excluding weekends and public holidays).
  • A signature will be required, so please ensure you've selected an appropriate delivery address and that someone will be available to receive the parcel.
  • We cannot accept delivery preferences such as 'leave in porch' as these are not possible when using a signed for service.
  • This is a semi-tracked service; you'll be able to see when the order was dispatched and when it has been delivered.

Express Delivery

Our express delivery service guarantees your order for delivery the next available working day, when placed before 3pm and is just £7.99. 

  • Our express delivery service is via Royal Mail.
  • Any orders placed before 3pm using this service, will be delivered the following working day.
  • Any orders placed after 3pm using this service, will likely be dispatched the following working day, for delivery the day after that (for example if you place your order at 5pm on Monday, it will be dispatched on Tuesday for delivery Wednesday).
  • Orders placed during the weekend or over public holidays will be dispatched the next available working day.
  • A signature will be required, so please ensure you've selected an appropriate delivery address and that someone will be available to receive the parcel.
  • We cannot accept delivery preferences such as 'leave in porch' as these are not possible when using a signed for service.
  • We do not offer Saturday delivery.

Exceptions

Occasionally, some orders are too large or too heavy for us to send via Royal Mail. In this case, we will use a courier. Delivery times are between 3 and 5 working days. You will be able to see if your order is sent via a courier, but checking the tracking information on your dispatch email or by accessing it through your account.

International Delivery

We have 2 international delivery options, depending on where you are.

Standard delivery to Europe is £9.99, with an estimated delivery time of 5-7 working days.

Standard delivery to the rest of the World is £20, with an estimated delivery time of 7-10 working days.

You will be advised the appropriate delivery option during the checkout process.

We regret that we cannot offer any express delivery options overseas.

Click & Collect

You can now collect your online order in store for free, just select "store collection" as your delivery preference during the checkout process. We will send you a confirmation email when your order is ready for collection; this is usually within a couple of hours, but due to multiple premises, we advise you wait for the confirmation email before collecting.

Please note, if you select this option but require delivery, you will be contacted to pay a delivery charge.

Need More Help?

Narborough Hall's friendly team can be contacted below, via email at customerservices@narboroughhall.co.uk or via telephone on 0116 2866885 (option 3) between 9am and 5pm Monday-Friday to help with any additional queries you may have.

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